Shipping & Delivery Information
Reliable Distribution Across Canada.
Order Processing & Verification
Every order at Vonex undergoes a verification process to ensure accuracy and security. While we strive to process all orders within 24 hours, please note that same-day shipment is not guaranteed.
- 🕒 Business Hours: Processing occurs Monday – Friday during regular business hours.
- 🚫 Weekends/Holidays: Our distribution centers do not ship on weekends or statutory holidays.
- 🚀 Shipping Speed: Delivery times are determined by the courier and are outside of our direct control.
Shipping Methods & Carriers
Domestic
UPS, Purolator, Canada Post & Heavy Freight.
International Stock
Specialized couriers for global warehouse inventory.
📍 Shipping to Canada Only: We currently only ship to Canadian addresses. Please note that couriers cannot deliver to P.O. Box addresses.
Freight & Charges
Standard Ground: From $9.99
Overweight, oversized, or remote area shipments may incur additional fees. A Vonex representative will contact you if extra charges apply.
Important Policies:
- Right to Cancel: You may cancel your order if you disagree with adjusted shipping fees.
- Undeliverable Fee: A $75.00 charge applies to refused or undeliverable shipments.
- Non-Refundable: Shipping charges are non-refundable once the order is dispatched.
Accessing Tracking Info
Once your order has shipped, you will receive a confirmation email containing your tracking number and carrier details. You can monitor your shipment's progress directly through the courier's website for an estimated delivery date.
Why Accurate Info Matters
Providing accurate delivery details ensures your office supplies arrive without delay. It allows our team to address potential misdeliveries quickly and helps you plan your business operations around the arrival of critical equipment.