Common Questions & Support
Everything you need to know about ordering your office supplies.
🛒 Shopping & Products
Do you carry both Original and Compatible toner?
Yes. We stock a full range of Genuine (OEM) and Premium Compatible cartridges for HP, Brother, Canon, Xerox, and Lexmark. Our compatibles are tested to ensure they match manufacturer page yields.
How do I find the right cartridge for my printer?
You can search by your printer model (e.g., HP LaserJet M404) or the cartridge part number (e.g., TN760) using our search bar. If you aren't sure, our team can verify the fit for you.
🚚 Shipping & Tracking
Where does my order ship from?
We ship from multiple Canadian warehouses (AB, SK, ON, QC) to ensure you get your supplies as fast as possible. Most orders arrive within 1-3 business days.
Do you offer Free Shipping?
Many business accounts and orders over a specific value qualify for Free Shipping. For smaller orders, shipping starts at $9.99. Details are available on our Shipping Page.
🔄 Returns & Refunds
Can I return an unopened item?
Yes. We have a 30-day return policy for unused items in their original, unopened packaging. To start a return, please have your receipt or order number ready.
What if I ordered the wrong item by mistake?
Contact us immediately. If the order hasn't shipped, we can swap it. If it has already arrived, we can assist with an exchange for the correct model.
Contact Our Shop
Need help with an order or a price quote?
Email Us:
sales@vonex.caCall Our Desk:
306-881-0341Quick Links
Business Accounts Search Help🇨🇦 Proudly Serving Canada Coast-to-Coast
With warehouse locations in Alberta, Saskatchewan, Ontario, and Quebec, we ensure your office never runs out of toner, ink, or paper. Most orders are processed and ready for courier pickup within 24 hours.
Looking for Managed Print Services or Production Equipment? Visit Vonex.ca