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Now offering free shipping on all orders over $100! See details.
Now offering free shipping on all orders over $100! See details.

Common Problems: FAQs

Everything you need to know about ordering your office supplies.

Shopping & Products

Do you carry both Original and Compatible toner?
Yes. We stock Genuine (OEM) and Premium Compatible cartridges for HP, Brother, Canon, Xerox, and Lexmark.

How do I find the right cartridge for my printer?
Search by your printer model or cartridge part number. If you are unsure, our team can help verify the fit.

Shipping & Tracking

Where does my order ship from?
We ship from Canadian warehouses to help get supplies to you quickly.

Do you offer Free Shipping?
Yes, on orders over $100. See our Shipping Page for details.

Returns & Refunds

Can I return an unopened item?
Yes. Unused items in original, unopened packaging may be returned according to our return policy.

What if I ordered the wrong item by mistake?
Contact us as soon as possible. If the order has not shipped, we can help with changes.

Contact Our Shop

Need help with an order or a price quote?

Email Us:
sales@vonex.ca

Call Our Desk:
306-881-0341


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Proudly Serving Canada Coast-to-Coast

We serve Canadian customers with toner, ink, paper, printers, and office supplies.

Looking for Managed Print Services or Production Equipment? Visit Vonex.ca

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